Shipping Policy

At Hive & Heat, we strive to process and deliver your order quickly, safely, and efficiently. Below you’ll find all information regarding our shipping process, estimated delivery times, and shipping costs.

Shipping Regions

We currently ship throughout the United States.

Estimated Delivery Time

Total Delivery Time: 6–15 business days

This includes:

Processing Time: 1–3 business days (order preparation, packing, and dispatch)
Transit Time: 5–12 business days (time required for the carrier to deliver)

Orders placed before 10:00 PM EST begin processing the next business day.

Please note:

Business days are Monday–Friday, excluding public holidays.
Delivery times are estimates and may vary due to customs delays, carrier issues, weather conditions, or peak seasonal periods.

Order Processing Schedule

Orders placed before 10:00 PM EST: Processing begins the next business day.
Orders placed after 10:00 PM EST: Processing begins the following business day.

Shipping Costs

We offer free shipping on all orders, regardless of size, weight, or location within the U.S.

No additional shipping fees.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can use this link to follow your package until it is delivered.

Order Not Received

If your order has not arrived within the expected delivery window, please contact us at support@hiveandheat.com.

If the tracking status shows “Delivered” but you have not received your package: Please check the following first:

Your neighbors
Your mailbox or parcel locker
Your local carrier office

While Hive & Heat is not responsible for lost or stolen packages, we will gladly assist you in resolving the issue with the carrier.

Shipping Origin

Our products ship directly from our international partners, allowing us to offer premium-quality hybrid cookware at competitive prices.

Additional Information

We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
Delivery times may be slightly extended during holiday seasons or high-demand periods.